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Kundenbewertungen zu KENZO

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1,6

20 Kundenbewertungen

5 Sterne

2

4 Sterne

1

3 Sterne

0

2 Sterne

1

1 Stern

16

15%

3 von 20 (15%) der Rezensenten empfehlen KENZO

Hinweis: Die Sternebewertung (1,6 von 5) ist ein Durchschnitt aller Bewertungen. Wir veröffentlichen nach unserer Überprüfung positive und negative Rezensionen.

20 Rezensionen

von Ringel
25.05.2022
“Awful company do not purchase from…”
Awful company do not purchase from here. I never recieved my order DHL delivered it to a wrong address. Kenzo have not imvestigated the matter properly they are now telling me to contact the police. I am the consumer, police are not able to help me. Kenzo are refusing to give a refund. I tried contacting them again using their contact form online but they have deleted my order number so when i try to press send it says order number does not exist.

Such an awful company. Dont risk spending hundreds on pounds on an awful company, customer service in paris they dont even answer their phones either.

Order number G3233033
0
Kommentar
von Hans-Werner446
13.05.2022
“love kenzo brilliant clothes but I…”
love kenzo brilliant clothes but I wouldn't trust them after they didn't get my clothes delivered
0
Kommentar
von Urte Mai
10.05.2022
“Bonsoir”
Bonsoir.
Ma fille a commandé un ensemble jogging et veste Kenzo, ancienne collection, sur le site Nickotopia.com
Et ce, depuis 4 semaines déjà, c'était pour mon cadeau d'anniversaire du 7 mai 2022, depuis, aucune nouvelle, et lorsqu'elle renvoie un mail, on lui répond que l'adresse mail n'est pas correcte.
Et dire que c'est un cadeau que j'attendais avec impatience car, j'avais perdu cet ensemble lors des innondations du 14 au 15 juillet.

Faites donc attention !!!!.
C'est de l'arnaque.
Ne jamais commander sur ce site.
Soyez vigilants.

Joséphine.
Theux.
Belgique.
0
Kommentar
von Gertrud K.
22.02.2022
“Customer service is terrible”
Customer service is terrible, I wish I had read the reports before ordering.
0
Kommentar
von Cilli72
02.02.2022
“Site frauduleux”
Bonsoir
Attention je ne vous conseille pas du tout d’acheter sur ce site, j’ai passé une commande de 24/11/2021, je n’ai rien reçu à jour à savoir le 2 février 2022 malgré ma dizaine d’e-mails de relance!
En plus c’est un site basé en Angleterre injoignable!!
0
Kommentar
von August W.
19.11.2021
“I really like Kenzo”
I really like Kenzo. At least they put some effort into their sweatshirt and a simple iron on logo that dsquared2 do. Plus their delivery returns is excellent
0
Kommentar
von Guido Reis
30.10.2021
“Le site Laccoudoir kenzo est frauduleux”
Le site Laccoudoir kenzo est frauduleux
j'ai averti Kenzo, mais bon , ça n'a pas l'air de les émouvoir plus que cela
Ne surtout pas commander
Faîtes circuler svp
0
Kommentar
von Runkel147
23.09.2021
“customer service bad !!!”
customer service bad !!!
0
Kommentar
von Hans-Hinrich Neumaier780
19.08.2021
“Is this a fake company?”
Is this a fake company? For such a reputable brand name, there is absolutely NO customer service. I have still yet to receive my order K1466390 (I don't know where my package is), but yet when I try to use the contact form to contact them ( which btw is the only way to contact them), it says that my order does not exist. so, I tried to call them, but everything is in French and it is JUST a recording. (Not international friendly!) Will I buy Kenzo again? NEVER. Nor will I ever recommend them. SHAME. My teenage son will be super disappointed.
greetings from Germany.
0
Kommentar
von Gabriella338
10.08.2021
“I placed my order three month ago”
I placed my order three month ago. The company did not deliver my order and not refunded me.
order #K1427946
0
Kommentar
von Carola907
05.07.2021
“Customer servce is bad.”
Customer servce is bad.
Nobody picks up the phone or answers emails.

I need to create a return and have not heard from them.
Did not receive the confirmation.
0
Kommentar
von Dorothea
18.06.2021
“Kenzo online customer service is beyond terrible!”
The customer service is terrible! No one answered the phone or provided real help. I sent an email requesting customer service to apply a promotional coupon (6/16 - 6/20/21) that failed to add after I checked out. I was told that the promotion was inactive when I placed my order on 6/16! They refused to cancel my order and was told the items were already shipped to USPS, which was a blatant lie since the order had no tracking or other updates available.
0
Kommentar
von Miroslaw Wendel
26.04.2021
“Sent wrong items ?”
Sent wrong items ?
0
Kommentar
von Maurizio
21.04.2021
“Awful experience”
My jumper ripped when I put it over my head, like I would any normal jumper, and after taking to the store I purchased it from who contacted Kenzo head office in Paris they did nothing! Put it down to being ‘mishandled’ which is ridiculous because not even a £10 jumper would rip by putting it on. They contradicted themselves completely by saying it was ‘high quality’ material, clearly when it ripped so easily!
0
Kommentar
von Carmela T252
11.04.2021
“Very poor quality”
Very poor quality! I didn't wear my hoodie even once, but after the first laundry before wearing it, the back side of the hoodie was stained because of the bad quality threats on the front applique. Meanwhile I've maid the laundry manually in the cold water as it was advised by the producer. No response from the customer service, nevertheless they should have responded me within 2 working days. No response from the main office from Madrid. Staff in the store can't accept the item back without the decision from the main office. I've left an official written claim in the store. Awful quality and disgusting attitude toward the clients, worse than mediocre mass market apparel.
0
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